The outlined terms and conditions are designed to ensure that Customers of Ostrich Feather Manufacturing Company Ltd can shop with confidence. Ostrich Feather Manufacturing Company Ltd endeavours to provide off the shelf and bespoke feather goods of the highest quality and design.

Pricing
All prices used are Pounds Sterling and do not include VAT until the checkout.
Packaging and delivery charges to a single delivery address will be shown on the order basket.

Overseas Customers

Overseas visitors are welcome to use our website, however, prices will include VAT which is a UK sales tax currently calculated at 20%. This may not be payable under certain circumstances, however, additional costs for delivery may be applied. You can contact Ostrich Feather Manufacturing Company Ltd via the website for assistance in this matter or telephone us to place orders offline.

Payment

Our website will accept all major credit and debit cards at the time of ordering. Orders sent through the post with covering cheques will not be processed until the payment has been cleared. Please do not send cash through the mail.

Order Acceptance

An order placed will be treated as an offer to buy and once accepted we will send you a email confirmation quoting a unique reference number, at this point we are making a legal contract with you. There are occasions, if necessary, that we may refuse your order in which case we will advise you by email or telephone as soon as possible.

On receipt of your email confirmation an opportunity will exist to check the details and correct any errors. The Company also reserves the right to contact various agencies to confirm identity or check credit rating.

Products & Availability

Products shown and described on our website are normally in stock. Should an issue arise regarding stock availability e.g. for large orders, Ostrich Feather Manufacturing Company Ltd will contact the customer to discuss availability and expected delivery dates.

Every effort has been made to display the products offered as accurately as possible, however, the colours you see will depend upon the settings on your monitor. All sizes given are provided by the manufacturers and are approximate for guidance only.

Delivery

Delivery is normally a single drop to address.
All deliveries must be signed for and it is advisable that you keep your delivery receipt.
ALL GOODS DISPATCHED ON DAY OF ORDER.(not weekends)

Goods Damaged in Transit

All goods are securely packed and leave our warehouse in perfect condition. Unfortunately from time to time damage does occur in transit. In the event that your goods show obvious signs of transit damage please refuse delivery and notify us immediately. If the damage is only visible after opening the carton you must inform Ostrich Feather Manufacturing Company Ltd within 48 hours. In either case Ostrich Feather Manufacturing Company will arrange replacement goods as soon as possible.

Faulty Goods

We undertake that the goods will, in all material respects, comply with any general description which may be submitted to you, will be of satisfactory quality and reasonably fit for normal usage. In the event that this is not the case, Ostrich Feather Manufacturing Company Ltd should be notified in writing of the fault within 10 days of their receipt.

Returns

No returns will be accepted without prior agreement from Ostrich Feather Manufacturing Company Ltd. No liability will be taken for the cost of returning goods, unless agreed by Ostrich Feather Manufacturing Company Ltd.

Cancellation

The Company will accept cancellations where goods have not already been despatched, where no additional costs have been incurred (such as manufacturing or additional orders placed as a result upon our suppliers) and may depending upon circumstances apply an administrative charge depending upon circumstances.

The conditions published above do not effect your Statutory Rights.